Privacy Policy 

This privacy policy sets out how "Carpet Hygiene" uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Background

The Data Protection Act 1998 was created and enacted in a time where Smart Phones or Social Media did not exist; so, an update of these regulations was somewhat overdue.

The European Union has introduced the GDPR to update and harmonise Data Protection practices across the Union. It will apply to all European Economic Area countries and any individual or organisations trading with them. It comes into force on 25 May 2018 (before the UK leaves the EU), UK individuals and organisations must ensure compliance with the new regulations by this date.

What we collect

We may collect the following information

  • Name and job title

  • Contact information including email address and postcode

 

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookie

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@carpethygiene.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Data subject requests

The Data Protection Officer will establish a system to enable and facilitate the exercise of Data Subject rights related to

  • Information access.

  • Objection to processing.

  • Objection to automated decision-making and profiling.

  • Restriction of processing.

  • Data portability.

  • Data rectification.

  • Data erasure.

If an individual makes a request relating to any of the rights listed above, Carpet Hygiene will consider each such request in accordance with all applicable Data Protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be unnecessary or excessive in nature.

 

Governance

All policies and procedures are an essential element of the Organisation. This policy and procedure is owned and maintained by Human Resources. All policies and procedures are reviewed annually by the department responsible; to ensure that we respond to employee needs, business strategy, legislation and any codes of practices determined by the market. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2018.